Clear data flows, feature by feature.
Blendwave uses service providers to run the platform. A provider receives data only when the corresponding product capability is configured or used.
Data categories below are intentionally broad. The exact flow for a workspace depends on its enabled channels, integrations, and analytics choice. Email legal@blendwave.ai for a current workspace-specific summary or to subscribe to material changes.
Provider
Vercel
Purpose
Web hosting, edge delivery, scheduled jobs, and optional analytics
Data
Requests, application data in transit, and consented performance events
Used when
Core hosting. Analytics only after consent.
Provider
Supabase
Purpose
Authentication, Postgres database, and object storage
Data
Account, workspace, conversation, configuration, and stored-file data
Used when
Core service.
Provider
Fly.io
Purpose
Voice gateway runtime
Data
Call audio, call metadata, and transcripts in transit
Used when
When voice is enabled.
Provider
Anthropic
Purpose
AI inference and document extraction
Data
Prompts, conversation content, and documents needed for the request
Used when
When an AI feature is enabled.
Provider
OpenAI
Purpose
Knowledge-base embeddings
Data
Knowledge-base text
Used when
When semantic retrieval is enabled.
Provider
Deepgram
Purpose
Speech transcription and default voice synthesis
Data
Live call audio and text to be synthesized
Used when
When voice is enabled.
Provider
ElevenLabs
Purpose
Optional premium voice synthesis
Data
Reply text and selected voice configuration
Used when
Only when an ElevenLabs voice is selected.
Provider
Telnyx
Purpose
SMS and voice carrier services
Data
Phone numbers, message content, call audio, and delivery metadata
Used when
When SMS or voice is enabled.
Provider
Resend
Purpose
Product and customer email delivery
Data
Recipient address, subject, body, and delivery metadata
Used when
When email is sent or received.
Provider
Stripe
Purpose
Subscriptions, invoices, and payments
Data
Billing contact details and Stripe-vaulted payment information
Used when
When a paid plan or payment flow is used.
Provider
Sentry
Purpose
Error and performance monitoring
Data
Diagnostic events, request context, and account identifiers when present
Used when
When monitoring is configured.
Provider
PostHog
Purpose
Product analytics
Data
Usage events, device metadata, and account identifiers after sign-in
Used when
Only when configured and analytics consent is granted.
Provider
Plausible
Purpose
Marketing-site analytics
Data
Page-view, referrer, and basic device metadata
Used when
Only when configured and analytics consent is granted.
Provider
Cloudflare
Purpose
Turnstile bot protection
Data
IP address, browser signals, and challenge outcome
Used when
When Turnstile is configured for signup.
Provider
Upstash
Purpose
Shared rate limiting and login protection
Data
IP, email, domain, request keys, and rate-limit timestamps
Used when
When shared protection is configured.
Provider
Google
Purpose
Optional federated sign-in
Data
Account email, profile details, and authentication assertion
Used when
Only when a user chooses Google sign-in.
Provider
Meta Platforms
Purpose
WhatsApp and Instagram messaging transport
Data
Message content, profile details, and delivery metadata
Used when
Planned. Pending app review and end-to-end verification.
Provider
Shopify
Purpose
Optional commerce lookup integration
Data
Shop domain, order, fulfillment, and customer details requested by the integration
Used when
Only when a customer connects Shopify.
Last updated: August 12, 2026. Contractual region and transfer details are available with the applicable data-processing terms.