Every conversation has a way forward.
One shared inbox gives your team the context to answer well, across the channels you enable.
Bring your channels together.
Web chat, business calls and texting share an inbox. Calls need phone setup. SMS requires business registration, carrier approval and consent. Email is a development preview. WhatsApp and Instagram are planned, pending app review and verification. The next pilot opens after web chat, calls and texting pass live checks.
A conversation starts.
Customers reach you on an enabled channel. Each conversation enters a channel-specific thread in one shared inbox.
AI answers with your knowledge.
The assistant uses the guidance and policies you provide. It responds in the same enabled channel when it has a grounded answer.
Your team takes over when needed.
Low confidence, missing knowledge, frustration, or a rule you set triggers a handoff with the transcript and reason attached.
The next reply has context.
Teammates can reply, route, tag, and close the conversation without asking the customer to start over.
