One AI brain across the channels you enable.
Start with web chat. SMS requires guided activation. Email and voice are development previews, and Meta channels are planned.
Customers use the channels you enable.
Start with web chat. SMS requires guided provider, compliance, billing, and end-to-end checks. Email and voice remain development previews and are not currently available. Each activated channel enters a channel-specific thread in one shared inbox.
The AI answers what it can answer faithfully.
It pulls from your knowledge base and policies and replies on the same activated channel the customer used. Web chat is the launch surface; SMS remains guided. Email, source-label rendering, and production voice are not part of the current promise.
It hands off when it should not guess.
Low confidence, frustration signals, missing knowledge, or any topic you mark as always-escalate flips the conversation to your team, with the transcript, a summary, and the reason attached.
Your team finishes in one inbox.
Enabled channels share one inbox. Reply, set status, tag, snooze, and route by SLA. The AI history rides with the conversation so nobody has to re-ask.