One AI brain across the channels you enable.
Start with web chat. SMS requires guided activation. Email is a development preview and is not currently available. Voice is available and we set your number up with you. Meta channels are planned.
Customers use the channels you enable.
Start with web chat. SMS requires guided provider, compliance, billing, and end-to-end checks. Email is a development preview and is not currently available. Voice is available and we set your number up with you. Each activated channel enters a channel-specific thread in one shared inbox.
The AI answers what it can answer faithfully.
It pulls from your knowledge base and policies and replies on the same activated channel the customer used. Web chat is the launch surface; SMS remains guided. Email and source-label rendering are not part of the current promise. Voice is available and we set your number up with you.
It hands off when it should not guess.
Low confidence, frustration signals, missing knowledge, or any topic you mark as always-escalate flips the conversation to your team, with the transcript, a summary, and the reason attached.
Your team finishes in one inbox.
Enabled channels share one inbox. Reply, set status, tag, snooze, and route by SLA. The AI history rides with the conversation so nobody has to re-ask.