Blendwave
Join the pilot

Every connected

Bring calls, texts and web chat into one inbox. The friends and family pilot starts with web chat. Phone and SMS need separate setup.

Join the pilotSee how it works
HandoffI will get the team.✓✓ Team available
TextFriday?9 to 5.✓✓ Answered
Web chatInvoice question✓✓ Human handoff
Web chatBook?I'll help.✓✓ Answered
One inbox

The next reply begins with context.

Customer history and channel-specific threads sit together in the inbox. Start with web chat in the invited pilot.

Explore the pilot
app.blendwave.ai/inbox
MC
Maya ChenLive
web chat conversation
Web chat
Hi, are you open this Friday afternoon?
1:44 PM
The service desk is open Friday from 8 AM to 5 PM.
1:44 PM
Is labor included in the one-year warranty?
1:46 PM
The approved policy says parts and labor are covered for one year, subject to its listed exclusions.
1:46 PM
Where can I find the warranty guide?
1:48 PM
It is in the support guide. I can hand this to the service team if your issue needs review.
1:48 PM · Read
Reply to Maya…

Product preview with demo data

Web chat is the invited pilot starting point. Voice requires phone setup and SMS requires guided activation. Email is a development preview. WhatsApp and Instagram are planned, pending app review and end-to-end verification.

Answers begin with what you approve.

Add your policies, menus, and FAQs. Blendwave uses those sources for routine answers and leaves decisions to your team.

refund-policy.md

# Returns and refunds

Unopened items: full refund within 30 days.

Opened items: send to a teammate for review.

Do not promise an outcome before review.

Sale items are final unless defective.

I opened the box but it doesn’t fit. Can I still return it?
Because the box was opened, a teammate needs to review this return. I can hand over your question without promising an outcome.
Knowledge-grounded reply

A person steps in, already informed.

The handoff includes the reason for review, a concise summary, and what the customer has already said. Your team can take over with the context in front of them.

See the handoff workflow

InboxToday

  • Dana W.

    Where is my order?

    Resolved by AI

  • Luis M.

    What time do you close?

    Resolved by AI

  • Priya K.

    Do you price match?

    Resolved by AI

  • Tom H.

    Refund request, opened box

    Handed to Sam

Handoff packet · for Sam

Why
Refund above policy limit, needs approval
Summary
Opened box, 9 days since delivery. Customer is calm, has photos ready.
Next step
Review the policy and respond personally.

The same care, on the phone.

For workspaces with phone service set up, Blendwave can answer an inbound call using approved guidance and bring in a person when needed.

  • A caller gets an answer from approved guidance
  • Your team receives the reason for handoff

Phone service requires card and carrier setup in your workspace. SMS requires guided activation. The invited pilot starts with web chat.

Fictional inbound callNo provider connected
product preview

Caller

Is your return window 30 days?

Blendwave

For unopened items, yes. Opened items need a teammate to review them.

Caller

The box is already open.

Blendwave

I’ll hand this to your team with our conversation attached.

Escalated with contextNo refund promised

Useful wherever customers expect an answer.

Customer

Where is order #4821?

Blendwave

It cleared the local depot this morning. Arriving Thursday before noon.

Know what you are paying for.

Every plan includes the inbox, answers from your knowledge, and handoff to your team. Usage allowances grow with you.

Compare every plan
Starter$79/ month500 resolutions · 2 seats
Growth$249/ month2,500 resolutions · 5 seats
Business$799/ month10,000 resolutions · 15 seats
Scale$2,400/ month40,000 resolutions · 50 seats

Annual prepay is 20% below monthly and arranged with the Blendwave team during the pilot.

Built to earn trust.

Customer conversations deserve clear boundaries, careful access controls, and honest claims.

Read the security overview

Tenant boundaries

Workspace access is checked on the server and enforced in the database.

Encrypted connections

Traffic uses HTTPS and connected credentials are encrypted before storage.

Recorded actions

Sensitive product workflows write to an auditable activity log.

Your data stays yours

Your conversations are not used to train a shared Blendwave model.

Make every customer feel remembered.

Join the friends and family pilot. Start with web chat and shape what Blendwave becomes. No card is required for the invited web chat pilot.

Join the pilotTalk to the Blendwave team