Start with web chat. SMS requires guided activation. Email and voice are development previews and are not currently available. Activated channels use one calm inbox with channel-specific threads. WhatsApp and Instagram are planned, pending app review and end-to-end verification.
Enabled channels, on one screen.
Start with web chat. SMS requires guided activation. Email and voice remain development previews. Activated channels land in one inbox as channel-specific threads, with the AI beside your team. WhatsApp and Instagram are planned, pending app review and end-to-end verification.
- MCMaya Chen1m
Where can I find the warranty guide?
- MBMarcus Bell4m
The table leg arrived broken, can I get a refund?
- PKPriya Kapoor12m
Do you price match other stores?
- TBTom Becker18m
What are your Friday hours?
- NDNadia Duarte25m
Can someone review my service request?
- JLJordan Lee31m
Is the Elm Street unit still available?
- SOSam Okafor46m
Perfect, that solved it. Thank you.
Customer
Maya Chen
Returning · 4 orders
AI copilot
Maya asked about Friday hours, warranty coverage, and the support guide. Follow the approved policy, then offer a team handoff if her issue needs a judgment call.
Use suggestionThe Blendwave inbox. Product preview with demo data.
Development evidence
Blendwave is tested through dogfooding with Domivy and Veyrai. This is product development evidence, not a claim of production customer deployment.
The voice experience we are building.
This simulated product preview shows the intended streaming, knowledge-grounded and human-handoff experience. Production voice is not currently available or orderable.
- Modeled interruption-aware inbound speech
- Designed around approved knowledge and escalation rules
- Planned handoff with transcript and context
Caller
Is your return window 30 days?
Blendwave
For unopened items, yes. Opened items need a teammate to review them.
Caller
The box is already open.
Blendwave
I’ll hand this to your team with our conversation attached.
- Resolved by AI
Dana W.
Where is my order?
- Resolved by AI
Luis M.
What time do you close?
- Resolved by AI
Priya K.
Do you price match?
- Handed to Sam
Tom H.
Refund request, opened box
Handoff packet · for Sam
- Why
- Refund above policy limit, needs approval
- Summary
- Opened box, 9 days since delivery. Customer is calm, has photos ready.
- Next step
- Review the policy and respond personally.
AI where it’s confident. People where it counts.
Blendwave resolves the routine work end to end. The moment a conversation needs judgment, it hands off to your team with the reason, a summary, and suggested next steps, so nobody starts from zero.
Answers from your docs, not the internet.
Paste your policies, menus, and FAQs. Blendwave answers from them and hands off instead of guessing when it isn’t sure.
# Returns and refunds
Unopened items: full refund within 30 days.
Opened items: send to a teammate for review.
Do not promise an outcome before review.
Sale items are final unless defective.
Built for businesses customers actually talk to.
Pricing you can predict.
Flat tiers and clearly defined resolutions. Annual-prepay reference rates are 20% below monthly and currently arranged through sales. Carrier channels require verification. Meta channels are planned, pending app review and end-to-end verification. Voice is a development preview and is not currently orderable.
Serious about security.
Blendwave handles your customers’ conversations, so the security bar is the highest one we hold.
Specific encryption boundaries
HTTPS protects traffic in transit; connected-account credentials handled by the integration service are encrypted before storage.
Layered tenant boundaries
Tenant-scoped application checks pair with RLS-enabled tables as defense in depth.
Sensitive actions recorded
Audited product workflows write to a hash-chained activity log.
Your data stays yours
Blendwave does not use your conversations to train a shared Blendwave model.
Never lose the thread again.
Start with one supported channel, then add the rest on a rollout plan that fits your team.
Guided trial scope is confirmed before activation. No card required.