How Blendwave may be used.
Blendwave is built for real, consent-based customer communication. This policy keeps the platform trustworthy for everyone on it.
Consent-based messaging only
Every message sent through Blendwave must go to a recipient who opted in. No purchased, scraped, or rented lists. No unsolicited marketing, and no messaging people who have opted out.
No prohibited content
No content that is unlawful, hateful, harassing, deceptive, or that promotes SHAFT categories (sex, hate, alcohol, firearms, tobacco) where restricted. No high-risk financial content such as payday or short-term lending.
Excluded industries and decisions
Blendwave is not for handling protected health information, for automated lending, credit, or securities decisions, for mental-health therapy, or for automated employment or housing decisions. Keep these off the platform.
Respect the law and your customers
You are responsible for complying with the TCPA, CAN-SPAM, CTIA guidelines, and all applicable privacy and consumer-protection laws for the messages and calls you send.
No abuse of the platform
No attempts to breach security, evade rate limits, reverse-engineer the service, or use it to build a competing dataset. No sending malware or phishing.
Honest sender identity
Do not impersonate another business or person. Messages must clearly come from the business the recipient agreed to hear from.
Violating this policy can lead to suspension or termination. Read it alongside our terms, SMS terms, and privacy policy. Questions? Email legal@blendwave.ai.